Privacy Policy Service

Introduction

At Pearl Lemon Web, part of the Pearl Lemon Group, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal data, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

By using our website (https://pearllemonweb.co.uk) or engaging with our services, you agree to the practices outlined in this Privacy Policy.

Who We Are

Pearl Lemon Web is a web development agency headquartered in London with additional operations in Manchester and Berlin. We specialize in building scalable, compliant, and performance-focused websites for businesses across the UK and Europe.

If you have any questions regarding this policy or your personal data, please contact us at:
Email: info@pearllemongroup.com
Phone (UK): +442071833436 | +447454539583
Phone (US): +16502784421

What Information We Collect

We collect data to provide and improve our services, communicate with you, and comply with our legal obligations. Data we collect includes:

Personal Identification Information: Name, email address, phone number, company name.
Technical Data: IP address, browser type, operating system, referral URLs, device information.
Usage Data: Pages visited, time spent on our site, clickstream data.
Communication Records: Emails, call logs, and meeting notes.
Cookies and Tracking Data: Session cookies, preference cookies, security cookies, and analytics cookies (see our Cookie Policy).

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our services
To communicate with you about your inquiries, projects, or requests
To improve our website and service offerings
To comply with legal and regulatory requirements (including GDPR)
To send you marketing communications you have opted into (you may opt out at any time)

Legal Basis for Processing

We process your personal data under the following bases:

Contractual necessity: To fulfill a contract with you or your organization.
Legitimate interests: To pursue our legitimate business interests, provided they do not override your rights.
Consent: Where you have explicitly given consent (e.g., for marketing emails).
Legal obligation: To comply with regulatory or legal requirements.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties, including:

Service providers who assist in delivering our services (e.g., hosting providers, CRM systems)
Legal or regulatory authorities when required by law
Other companies within the Pearl Lemon Group for operational purposes

All third-party partners are obligated to keep your information secure and confidential.

International Data Transfers

Some of our service providers are located outside the European Economic Area (EEA). When transferring data internationally, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

Data Retention

We retain personal data only for as long as necessary:

To fulfill the purposes we collected it for
To comply with legal, accounting, or reporting requirements

Typically, we keep contact information for 5 years after our last interaction unless otherwise required by law.

Your Data Protection Rights

You have the following rights under the GDPR:

Right to access – You can request copies of your personal data.
Right to rectification – You can request correction of inaccurate or incomplete data.
Right to erasure – You can request deletion of your personal data under certain conditions.
Right to restrict processing – You can request restriction of your data processing.
Right to data portability – You can request transfer of your data to another service provider.
Right to object – You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact info@pearllemongroup.com.

Security of Your Data

We implement robust security measures including SSL encryption, access controls, data minimization practices, and regular security audits in line with ISO 27001 standards.

However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee its absolute security.

Cookies Policy

Our site uses cookies to enhance your browsing experience, analyze site traffic, and serve targeted content. You can manage your cookie preferences through your browser settings. For full details, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Pearl Lemon Web
Email: info@pearllemongroup.com
Phone (UK): +442071833436 | +447454539583
Phone (US): +16502784421
Website: https://pearllemonweb.co.uk