Terms Of Service

1. Introduction

Welcome to Pearl Lemon Web (“we,” “our,” “us”). These Terms of Service govern your use of our website (https://pearllemonweb.co.uk) and services. By accessing or using our site, scheduling a call, or contracting our services, you agree to be bound by these terms.

If you do not agree to these terms, please do not use our website or services.

2. Services

We provide web development, website design, API integration, CMS builds, eCommerce development, and related consulting services as outlined on our website. Specific services provided will be detailed in your project proposal or service agreement.

3. Use of the Website

When using our website, you agree to:

Provide accurate information when submitting forms or inquiries
Use the site only for lawful purposes
Not attempt to disrupt or compromise the site’s functionality or security
Not copy, duplicate, or exploit any part of the website without written permission

4. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, and software, is the property of Pearl Lemon Web or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or republish any part of our content without express written consent.

5. Proposals and Service Agreements

Any project proposals or service agreements issued by us will outline:

Scope of work
Project timelines
Payment terms
Ownership of work product
Confidentiality obligations
Liability limitations

Acceptance of a proposal or service agreement constitutes a binding contract between you and Pearl Lemon Web.

6. Payment Terms

Payments must be made according to the terms outlined in your signed service agreement or invoice.
Late payments may result in suspension of work and/or interest charges.
We reserve the right to withhold project deliverables until payment has been received in full.

7. Project Timelines and Delivery

Project timelines are estimates based on client responsiveness and project scope.
Delays in receiving client approvals, content, or assets may result in timeline adjustments.
We maintain a 98% on-time launch record but are not responsible for delays caused by third-party providers or force majeure events.

8. Client Responsibilities

Clients are responsible for:

Providing required information, access, and assets promptly
Reviewing work and providing feedback within requested timeframes
Ensuring compliance with all applicable laws related to their website’s content and operations

9. Warranties and Disclaimers

We build websites aligned with industry standards (WCAG 2.1 accessibility, GDPR compliance, ISO 27001 security practices). However, we do not guarantee:

Specific rankings or performance on third-party platforms (e.g., Google)
The complete absence of errors, although we thoroughly test all work
Compatibility with unsupported or obsolete browsers or devices

All services are provided “as is” without additional warranties unless explicitly stated in your service agreement.

10. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, or consequential damages.
Our total liability for any claim related to our services is limited to the total amount paid by the client for the specific service giving rise to the claim.

11. Termination

We reserve the right to terminate or suspend services if:

Payment terms are violated
You breach these Terms of Service
There are concerns related to illegal or unethical use of your website

Either party may terminate a service agreement with written notice under the terms specified in the agreement.

12. Privacy and Data Protection

We collect, use, and protect personal data in accordance with our Privacy Policy.

By using our website and services, you consent to the practices described therein.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites. Visiting third-party websites is at your own risk.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site or our services after changes are made constitutes your acceptance of the updated terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact:

Pearl Lemon Web
Email: info@pearllemongroup.com
Phone (UK): +442071833436 | +447454539583
Phone (US): +16502784421